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FREQUENTLY ASKED QUESTIONS

What are the minimum requirements to access the OlympicsOn7 app?Can I watch the OlympicsOn7 app on my TV?Is OlympicsOn7 app available on PlayStation or Xbox? What devices support the OlympicsOn7 app?On how many devices can I watch OlympicsOn7?What are the other ways to watch Channel Seven?Why am I not able to watch OlympicsOn7 in my area?
What can I access for free*?What do I get if I upgrade to Premium?How can I upgrade to a Premium account?If I have been given a Premium Pass Code, how can I get access to my premium account?Is my Premium account transferable?I had access to a Premium account, but I am unable to use premium features anymore. What can I do?What is your refund policy?Will I see ads when viewing content as a premium user?Why am I still seeing ads after upgrading to Premium?
What are the Terms of Use of the OlympicsOn7 app?What personal details do you collect?Why do you need my email address?What are you collecting my personal details for and who will you disclose them to?What is your Privacy Policy?
What is the OlympicsOn7 app?new questionnew questionWhat content is available on the app?How can I get OlympicsOn7?Do I need to set up an account to use the OlympicsOn7 app or website?How can I get an account?What do I do if I forget my OlympicsOn7 password?Can I download content to my mobile device?Can I receive notifications of upcoming events and news?Will subtitles be available on the OlympicsOn7?Will OlympicsOn7 be available in different languages?What is the PyeongChang 2018: Win a Toyota Competition?What can I find in the highlights section?
What are the minimum requirements to access the OlympicsOn7 app?
You must be located in Australia and be over the age of 15, or otherwise have a parent's permission to use the service. You must be using a supported device and for optimal streaming we recommend a minimum internet data speed of at least 3Mbps or above. Sign-up is voluntary for the free service.


Can I watch the OlympicsOn7 app on my TV?
You can watch OlympicsOn7 on Fetch TV and Apple TV. Casting is also available using Airplay on iOS and Mirroring on Android. Alternatively, you could connect your laptop to your TV using an HDMI cable to get a big screen experience. 


Is OlympicsOn7 app available on PlayStation or Xbox?
OlympicsOn7 is not available on these gaming consoles. For other options please see our response to the question: What devices support the OlympicsOn7 app?


What devices support the OlympicsOn7 app?
The OlympicsOn7 app should be available on supported iOS and Android devices. Supported mobile devices: 

Android Smart Phone - HTC One X, Samsung Galaxy S8, Samsung Galaxy S7, Samsung Galaxy S6, Samsung Galaxy S6 Edge, Samsung Galaxy S5, Samsung Galaxy Note 5, Samsung Galaxy Note 3, Samsung Galaxy Note 2, Nexus 5 , LG G3, Samsung Galaxy S8/S8+, Pixel 2, Pixel XL 2 
Android Tablet -  Samsung Galaxy Note 10.1, Samsung Tab 2, Samsung Galaxy Tab 4, Nexus 10, Samsung Galaxy Tab 3, Sony Xperia Z Tablet, Samsung Galaxy Tab S2, Asus Google Nexus 7 

iOS Smart Phone – iPhone X, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5
iOS Tablet- iPad Mini 3, iPad Mini 2, iPad Air 2, iPad Air, iPad 4, iPad 3 TV 

Set Top Boxes - Apple TV 2 and 3, Telstra TV, Telstra TV 2 and Fetch TV.   

Web - You can also access OlympicsOn7 through our website at OlympicsOn7 from a desktop or your laptop computer. Supported browsers are Microsoft Edge, Internet Explorer, Chrome, Firefox, Safari, Opera.


On how many devices can I watch OlympicsOn7?
There is no limit on the number of devices you can enjoy OlympicsOn7 as a free user.


What are the other ways to watch Channel Seven?
OlympicsOn7 will give you the most complete coverage but there are other options to view our broadcast channel coverage:   

On TV - You will be able to watch our Event coverage LIVE and FREE on your TV by tuning into 7, 7TWO or 7mate and channel 70 in HD. 

Internet Streaming - Watch on 7plus.com.au or the 7Plus app, both contain live streams of 7, 7TWO and 7mate and Seven’s broadcast coverage of the PyeongChang Winter Games.


Why am I not able to watch OlympicsOn7 in my area?
Our Event coverage is for Australian viewers only. If you reside outside of Australia or have an IP address that is not Australian you will not be able to watch our coverage.
What can I access for free*?
Live streams of Seven's broadcast channels 7, 7TWO, 7mate, 7Flix and Racing.com, plus 8 additional live event streams in SD, curated video highlights and streaming capability to smart TVs with AirPlay for iOS and Mirroring for Android all for free*.
*Data charges apply.


What do I get if I upgrade to Premium?
You can upgrade to OlympicsOn7 Premium for $14.99 to access over all of the action from PyeongChang in brilliant HD and less commercial content so you can get to the action faster.*
*Data charges also apply

Interested in getting Premium? Purchase in the app or go to Olympicson7.seven.com.au/premium/get  

How can I upgrade to a Premium account?

In-app: you can upgrade easily in the app by - 
1. Signing in to iTunes Store
2. Touch ID
3. Android password - Password confirmation enables you to use your Google Play account to make purchases within the OlympicsOn7 app. You can also add a new credit/debit card or PayPal in-app to upgrade. You will always be asked to confirm your in-app purchase. 

By web: you upgrade using either - 
1. PayPal
2. MasterCard or Visa card payment 

*Please note data charges apply. 
*Unfortunately, we do not support Premium access on Fetch TV and Apple TV box sets.


If I have been given a Premium Pass Code, how can I get access to my premium account?
If you have a Premium code, please go to our website at: https://olympicson7.com.au/premiumpass

If you are already logged in, enter your Premium Pass and press 'continue' to unlock your Premium account.

If you are not logged in or do not have an account, please either sign in or sign up. Once signed in successfully, you will be presented with the option to gain premium access. Select "Have a Premium Pass? Redeem Here" and follow the prompts to enter the unique code to unlock your OlympicsOn7 Premium account.


Is my Premium account transferable?
No, unfortunately you cannot transfer your Premium account to a different user. If you are having trouble accessing your account please get in touch with our friendly customer support team at:support.Olympicson7.seven.com.au/contact


I had access to a Premium account, but I am unable to use premium features anymore. What can I do?
Please get in touch with our friendly customer support team with any queries or issues you may have at: www.olympicson7.seven.com.au/support/contact


What is your refund policy?
In circumstances where there is a major failure with the Premium Service or where the Premium Service fails to be of acceptable quality, customers may be eligible for a refund and can request one via the online form found at our support page. You must have purchase invoice handy and submit the reason for your request. We will use best endeavours to respond within 24 hours.

Your claim will be assessed, and if your claim is eligible, we will process a refund to your credit card or PayPal account within 10 business days, subject to any delays caused by your credit card provider or PayPal.

We do not provide refunds for change of mind or where technical issues occur that are beyond our reasonable control, such as issues with your device, unsuitability of your device or broadband plan, or network congestion.

For further support, please contact our friendly Customer Support Centre here http://support.olympicson7.seven.com.au/contact and make sure that you have your purchase invoice handy if you would like to discuss a refund.


Will I see ads when viewing content as a premium user?
As a premium user you will see less commercial content as there are no digital ads at the start of each stream and only advertising from our broadcast partners within a stream. 
*Please refer to the Terms and Conditions for further information.


Why am I still seeing ads after upgrading to Premium?
If you have upgraded to Premium and are still seeing display ads within the app, scroll to the top of the ‘Live’ screen and pull down to refresh the page. If you have upgraded to Premium, please ensure you are signed in on every device you are using. If you are still seeing ads please contact us.


What are the Terms of Use of the OlympicsOn7 app?
The Terms of Use can be viewed at www.support.olympicson7.seven.com.au/terms
What personal details do you collect?
As part of the sign in process you only need to provide your name and email address. It is optional to share your gender and date of birth details. Alternatively, you can also sign in using your Facebook or Google credentials.


Why do you need my email address?
We require your email address so that if you choose to upgrade to a OlympicsOn7 Premium account we can validate your purchase and send the relevant tax invoice. In addition to validating a Premium upgrade we also need your email address so that we can contact you to reset your OlympicsOn7 password in the case that you forget it.


What are you collecting my personal details for and who will you disclose them to?
Please see our privacy statement here: support.Olympicson7.seven.com.au/privacystatement


What is your Privacy Policy?
Please see our privacy policy here www.support.olympicson7.seven.com.au/privacypolicy


What is the OlympicsOn7 app?
OlympicsOn7 gives Seven viewers more access to the Olympic Winter Games than ever before. Via the app, website or IPTV products, viewers can follow the PyeongChang 2018 Winter Games with live simulcast, highlights, athlete and event information and dynamic event schedule.


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What content is available on the app?
You will have access to all of Seven's live coverage of the PyeongChang Olympic Winter Games on channels 7 and 7TWO, plus non-broadcast action from 16 additional streams covering action from across the event. Viewers will also enjoy curated video highlights and the ability to cast to smart TVs with Airplay and Chromecast.
*Data charges apply


How can I get OlympicsOn7?
You can download OlympicsOn7 Android or iOS app for free* from Google Play and Apple App Store. tvOS is also available. The product is also available on the web at Olympicson7.seven.com.au and Smart TVs with FetchTV and AppleTV.
*Data Charges apply


Do I need to set up an account to use the OlympicsOn7 app or website?
No, you do not need to set up an account to view the content on our website or free app, if you are in the app you can choose to "skip" the sign in process. However, if you want to upgrade to a Premium account you must have an OlympicsOn7 account.  


How can I get an account?
You can sign-up either via an email address or by using your Facebook/Google account in the app or website at: OlympicsOn7.seven.com.au/premium/get. At the end of the sign-up process you will be asked if you would like to upgrade to premium. 


What do I do if I forget my OlympicsOn7 password?
If you forget your password, you can reset it by requesting a password reset at https://Olympicson7.seven.com.au/account/forgot


Can I download content to my mobile device?
No, this is a streaming service so download is not available. Alternatively, we will offer short-form Video on Demand in the highlights section of the web, iOS, Android and IPTV apps.


Can I receive notifications of upcoming events and news?
Yes, you can choose to receive Push Notifications from Channel Seven reminding you of upcoming action and news. You can select this feature during the sign-up process or in settings.


Will subtitles be available on the OlympicsOn7?
Subtitles and closed captions will not be available on the app or website.


Will OlympicsOn7 be available in different languages?
OlympicsOn7 will be available in English.


What is the PyeongChang 2018: Win a Toyota Competition?
By Signing In or Creating an account on an OlympicsOn7 product between Monday 29 January 2018 at 09:00 AEDT and Monday 26 February 2018 at 23:59 AEDT, you go in the running to win an All-New Toyota Camry Hybrid. For full competition terms and conditions, please visit the link below:


What can I find in the highlights section?
The highlights section brings you exclusive curated videos of the Event including the best moments of the day's action, coverage and athlete profiles.